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  Home » Shipping & Returns

Shipping & Returns  

Delivery Times:

Orders received for In-Stock items will ship within 24-48 hours once an order is approved during normal business hours 8am - 5pm EST, Monday-Friday. Backorders typically ship within 3 business days depending on supplier availability. In-transit times depend on the zone the package is being delivered. Average delivery times are 1- 5 days. While we try to do our best at getting items out to you as soon as possible, please note that some special orders or Out-of-Stock items may take longer than the time frame given on the site to get to you. If you have a deadline, and the item is marked as Out-of-Stock, please call us to make sure we can get it to you in time. Special items that need refridgeration will be shipped nextday/overnight. However, if the order is placed on Thursday, Friday, or a holiday, we may need to hold the order till Monday (or the next business day) to ensure it will arrive to you in a usable condition. If you have a deadline to meet with one of these special items, please call ahead to make sure that we can get it out to you in time for your needs. It is critical that you inform us if you have office closings or special days of operations when ordering items that need refridgeration. If you do not inform us of your office closing/times of operation, with refridgeration or time sensitive items, you will be held responsible for paying for the items, if they have been shipped out to you according to our stated policy.

Shipping Cost:

Small orders are shipped prepay and bill. A $3.60 handling charge will be included on each UPS and Fedex ground package. Currently, we only offer ground shipping from our website. If you need a faster shipping method such as 2-Day Air or Over Night Shipping, please give us a call at 1-888-886-6337 So we may help with your request. Shipping Rates are based on weight and distance.

Order Tracking:

Order Confirmation by Email

This will be the e-mail you receive concerning your order after it has been placed. When you submit an order, the information that you entered will be sent back to you to confirm that the information is correct. For security reasons, your credit card information is not included in this e-mail.

Order Status

Whenever the status of your order changes, you will be able to check this online by logging into our website under "My Account" and then clicking on the "View" button next to the order you placed. If we are not able to ship your order, you will be notified of this by e-mail or called.

Order Shimpent

The last status change will be that the order has been shipped (delivered). Furthermore we will send you an email with your tracking number. This will allow you to track the progress of your order right to your doorstep.

Restocking Charge:

We are happy to accept returns on stock items for reasons other than unsatisfactory quality. However, there are expenses such as repacking, inventory adjustment and account adjustment. We, therefore, must charge a restocking fee of Twenty Five percent (25%). Call for a return authorization number within 15 days to make a return.

Return Materials:

Before returning any items to us, you must first call customer service at 1-888-886-6337 for a return materials authorization (RMA#) number. Any items returned without an RMA number will be refused.

Shipping & Returns
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